Terms & Conditions agreement

 Bad weather, especially rain showers high winds and low temperatures, may slow our progress with your project. Some of the products we use can be applied in light rain.  If rain is in the weather forecast for your area, please feel free to give us a call for a heads up on the weather on your site.

At anytime you need to cancel your previously scheduled project, please be courteous and give us 48 hours of notice.  Failure to do so will result in a $200.00 cancellation fee, even in absence of a signed contract.   ( K&R Custom LTD. can waive at our discretion.) 

Please arrange to make your payment for the services you received immediately upon completion of your project. This applies to all residential clients, with no exceptions.   Any projects with an estimated cost value, including taxes, above $3000 will require a minimum 50% down payment, paid at the time of booking, with the balance due 15 day from completion of your project.   It is important to remember that your project will not be confirmed in our work schedule until we have received your deposit.   If payment is not received promptly upon completion of your project, you, our client agrees to pay an additional late payment service charge of 1.5% of the invoice total for each day until the balance is paid in full. This will commence 15 days after the date of the final invoice.  Sorry, no exceptions.  If payment hasn’t been received within 30 days from the date of your final invoice, it is our policy to begin the necessary steps to file and secure a contractors lien against your registered properties (house, cottage, vehicles, etc.) under the Ontario Construction Lien Act.  Sorry, no exceptions. 

Please note that K&R Custom LTD. will never enter into any “third party payment” scenarios.  If you hire us, you are our customer, you accept responsibility for payment for our services. We will not enter into any agreement where payment will come at a later date from an insurance company, a property restoration company, a landlord, a government agency, another service company or a family member or friend, etc. No exceptions in this matter, please.
 

If you decide to make your payment with a personal cheque please note that if your cheque is returned to us “Non-Sufficient Funds” we will add an additional $200 service charge to your bill and require any further payment in cash only.  Our additional NSF service charge covers any NSF fees we may incur from our financial institution plus payment for our time to deal with this problem.  Thank you for your understanding in this matter. 

We do not promote ourselves as a “handymen” or a “jack of all trades” service company.  We are professionals in Foundation Damp Proofering, Home Waterproofering, ICF Foundation Waterproofing & Air Barrier, Driveway Sealing, & Excavation.  We don’t always have the tools to, nor are we insured to carry out any work at your home other than the work related to Waterproofing, Excavation & Driveway Sealing. Thank you in advance for your understanding. If you are looking for a recommendation for other trade contractors, please visit your local home builder & trades association website, or just ask us next time you speak with us. Happy to help.